How can I check the status of my order?
To check the status of your order, click on "My Account". Enter your user name and password. Finally, click "my orders".
How long will it take for my order to be sent?
Your order will be shipped in the order it is received. You will receive your parcel around 4-7 business days, unless this is an international shipment or personal product. Refer systematically on the product file that you order for more information.
You can check the status of your order at any time by logging into your account Remix Line.
How will my order she will be sent?
All orders will be shipped with Coliposte. International orders are shipped by USPS. For more specific information, visit our transport policy pages.
For a price estimation and tracking information please visit their website:
The post track a package
Please note, shipments to PO Boxes or APO are shipped by USPS order and take up to 1-3 weeks for delivery.
How can I track my order once it has been sent?
A tracking number was sent to you in your shipping confirmation email. You can also access it from your account.
It may take up to 24 hours before a tracking number is entered in the Coliposte system and up to 48 hours with USPS.
I have problems connecting, what should I do?
Our shop is compatible with most web browsers. However, it may be that you have subscribed to an antivirus that prevents the connection to our site. If the problem persists, contact us : firstname.lastname@example.org
Why my order was canceled?
You may have done a double order. When this happens, we cancel an order to ensure that you do not pay twice.
You may have failed to respond timely to an important email. Often these emails relating to verification of your information, or to make payment.
If you have questions about your canceled order, please contact us with your name and invoice ID.
Do I pay for my shipping items back?
Yes, you are responsible for getting your item(s) back to our warehouse. domestic customers have the option to print a label offsite. The label can be purchased by credit card or deducted from the amount of refund on the return. International customers are responsible for the organization of unsold sending Remix Line.
Please note that if you do not use our prepaid return label, you have to get insurance and tracking. Remix line will not be held responsible if your return does not reach our warehouse.
When I request an exchange?
When your exchange is configured, we place your item on hold. Although we try to keep your item, we can not guarantee 100% that our warehouse will be able to successfully hold your item so we suggest you send your item as soon as possible. Attention customized sneakers are exchanged or refunded, except our error. Do not hesitate to contact us for any further information. No exchanges will be accepted for a size error. Please refer to the marks concerned.
How can I check my status back?
You will receive an email when your item(s) arrived back at our warehouse, you can also track your returns by logging into your account Remix Line.
We will notify you again (within 7 days) when your return or exchange has been completed.
Please contact the Customer Service for more information on your statement.
How long will it take for my return to be processed?
Once we have received your return at our warehouse, it should take about 7 days to complete.
Can I get a refund if I return an item?
Yes, but only if your return request is made within 30 days of your original order.
Can I return a pair of shoes?
No, customized sneakers are exchanged or refunded, except our error. Do not hesitate to contact us for any further information. No exchanges will be accepted for a size error. Please refer to the marks concerned.
Can I return underwear or a swimsuit?
No, Remix line does not accept returns of underwear.
I received a damaged item that doing?
Please contact customer service toll free at 09 80 56 28 90 or by email at Contact@remixline.com